Legal advice lines
Our legal experts are on hand to give your customers professional and confidential advice over the phone, whether they are individuals or businesses.
Epoq's legal advice lines cover many areas of law including employment, business start-up, trading and debt recovery, as well as personal legal matters such as Wills, powers of attorney, divorce and private landlord and consumer disputes.
Our legal advice staff are some of the most experienced in the UK and provide a quality-led helpline service.
Available on a white-labelled or stand-alone basis, our advice line service includes:
- Legal advice lines accessible by phone 24/7
- Access to specialists in both personal and business law
- Seamless integration with an external product or service
Our aim is to make the law and legal processes easy for customers to understand, so we continually look at how to de-jargonise the advice we give - whether by phone or email - and always deliver it in a sympathetic and friendly way.
And, to ensure our standards are not just maintained but continually improved, we use call recording and carry-out regular quality assessments.
In addition, we offer comprehensive management information and reporting as part of our service and have stringent backup and contingency processes in place.
We are also authorised and regulated by the Solicitors Regulation Authority (SRA) and Lexcel accredited
What our helpline users say about us
The feedback from people using our advice lines is outstanding. In a recent survey, 100% of customers rated the quality of advice and support from our helpline as either excellent or very good, supported by comments such as:
"Amazing, personal service. It was hassle free and very efficient"
"Everyone was very helpful. Thank you"
"Every question I asked was explained in a clear, easy to understand way"
"Excellent service, simple to use, quick to complete and worth every penny."
"Quick and reliable. Was useful being able to talk to a real person who answered all our queries"