Value-add online legal document and advice services, plus sophisticated document automation technology solutions

Admiral Insurance (part of the EUI Group Ltd) is one of the largest and most recognised insurance brands in the UK. They specialise in providing car, motor and van insurance at highly competitive premiums.

How we help

Admiral's motor insurance customers can access Epoq's legal services via a white- labelled website delivered by Composite Legal Expenses. Epoq provides a range of legal document templates relevant to Admiral motor insurance policyholders, enabling them to resolve issues such as challenging a parking fine or complaining about poor quality work and/or service.

Allianz Legal Protection (ALP) is the company within the Allianz Group that specialises in legal expenses insurance for both consumers and businesses. ALP recognised that it could significantly improve the value of their product by providing its policyholders with the tools they need to deal with legal matters.

How we help

Epoq provides ALP with a white-labelled legal service that includes an online law guide and document preparation service which ALP makes available to its policyholders. The legal service is of genuine use to policyholders and has added significantly to the strength of ALP's customer proposition. In addition, by empowering their policyholders to better protect themselves against legal disputes, ALP is helping to manage its insured risk.

ARAG is one of the largest family owned providers of legal insurance in the UK. It was one of the first commercial legal expenses insurers to transform its insurance product into a service-led proposition. Key to that was providing their policyholders with access to Epoq's legal services.

How we help

Initially, ARAG offered its policyholders Epoq's business law services only, but later extended its legal offering to include personal lines and landlord customers. Accessible from a dedicated website, the legal service includes an extensive range of legal document templates to help business owners, individuals and landlords deal with many everyday legal matters. The addition of Epoq's legal services to ARAG's legal expenses products has enabled it to significantly improve renewal rates. In fact, 70 - 80% of customers say they are more likely to renew an ARAG policy because it gives access to on line legal documents.

Arc Legal Assistance is a specialist provider of legal expenses insurance and related services, covering family, motor, commercial, travel and property owners. Arc's clients include insurers, intermediaries, financial institutions and affinity groups.

How we help

Epoq provides Arc Legal Assistance with a range of online legal document services accessible via a dedicated website, Law Assistance. The service is included with appropriate Arc products to create services that are more powerful than simple insurance products. The result is that the end users have access to a service that provides them with not only advice on how to deal with legal issues, but also gives them the tools to protect themselves or take action as necessary.

AXA Assistance Group is a world leader in assistance service and is part of AXA, the world's second largest insurer. As an established provider of tailor-made, value-added solutions, AXA Assistance creates and administers branded, outsourced assistance services for a range of organisations, including insurance companies/brokers, credit card companies, banks and building societies.

How we help

AXA Assistance selected Epoq to enhance the range of services it provides in its legal assistance package, by including access to Epoq's white-labelled Law Assistance website. The site includes a wide range of easy-to-complete document templates for use by both individuals and businesses, helping them to manage a range of legal needs, from making a Will or power of attorney, to completing employment contracts and health & safety documentation. The inclusion of Epoq's service has significantly enhanced the value of the AXA Assistance proposition, helping to increase its acquisition and retention rates.

BCSG offers unrivalled experience and expertise in helping large organisations deliver valuable cloud-based services to their small business customers. Its customers include financial institutions and telecoms companies work with BCSG to identify the needs of their small business customers and deliver them the most appropriate, tailored cloud services.

How we help

Epoq provides BCSG's customers with access to online legal services designed specifically for SMEs. These services include online documents, contracts and policies, plus an optional document review service and a legal helpline. Areas of law covered include employment, health & safety, business start-up, trading and debt recovery, which in combination give small businesses an affordable and easy way to comply with the regulations and manage legal risks.

British Friendly is a real mutual and has been since 1902 with all its customers becoming equal members when they join. It provides affordable Income Protection for as many people as possible - even those who are typically hard to insure. It is driven by a commitment to paying its members claims and has paid 96.2% of all claims over the last 13 years and 94.7% of all claims in 2018. British Friendly created its discretionary Mutual Benefits programme in 2017, giving its members a range of additional benefits that they can use every day, whether they claim or not.

How we help

Epoq provides British Friendly with its online Wills and Powers of Attorney service, Legal for Life, which is designed to make preparing these important legal documents as easy as possible. Available to British Friendly members as part of a range of additional benefits, Legal for Life lets members easily customise a Will or Power of Attorney to meet their particular circumstances. And, for extra peace of mind, legal experts are on hand to check and approve the documents created via the system. In addition, jargon-free online legal guides help British Friendly members understand their legal rights and obligations when making a Will or Power of Attorney, so ensure their interests are properly protected.

British Marine is the membership organisation for the leisure, superyacht and small commercial marine industry. Its members come from around 4,200 businesses in today's UK leisure, superyacht and small commercial marine markets. The turnover of those markets is worth �2.855 billion. It will lead and promote its industry and work with its members to achieve sustainable growth in a competitive global environment, through the provision of world-class goods and services.

How we help

Epoq provides BM members access to a 24/7 legal advice line service covering common legal issues that small organisations typically face, including employment, health and safety, trading, debt recovery and e-commerce. Unlike many other legal advice line services, all calls to our lines are handled by solicitors employed by our own SRA-regulated law firm, MyLawyer Solicitors LLP.

Centrica is an international energy and services company focused on satisfying the changing needs of its customers. Its business is founded on a 200-year heritage of serving people. It supplies energy and services to over 25 million customer accounts mainly in the UK, Ireland and North America through strong brands such as British Gas, supported by around 15,000 engineers and technicians. Technology is increasingly important in delivering energy and services to its customers and it aims to be a trusted corporate citizen and an employer of choice. In the UK, Centrica employs over 20,000 people.

How we help

Epoq provides Centrica employees with its Legal for Life service, a stand-alone online legal document and advice portal, designed to make getting legal help as easy as possible. Through the service, Centrica employees can not only get access to expert legal advice 24/7, but also an extensive range of customisable legal documents, contracts and letter templates. In addition, jargon-free online legal guides empower Centrica employees with legal knowledge and, for extra peace of mind, legal experts are on hand to check and approve documents created on the Legal for Life system. In a 2018 customer survey,76% of Centrica employees rated their satisfaction with the Legal for Life service as excellent and 24% very good. 100% of employees would recommend the service to a family and friends.

CILT(UK) is the UK territorial body of CILT, which has a presence in more than 30 countries across the world. This network of members and contacts can connect all CILT members wherever they are in the world and constitutes the greatest resource of professional expertise within its areas of interest.

How we help

CILT chose Epoq to provide its members with access to a 24/7 legal advice line service covering common legal issues that small organisations typically face, including employment, health and safety, trading, debt recovery and e-commerce. Unlike many other legal advice line services, all calls to our lines are handled by solicitors employed by our own SRA-regulated law firm, MyLawyer Solicitors LLP.

Composite Legal Expenses is one of the UK's leading providers of legal expenses insurance. Its prepaid Before the Event (BTE) product range includes motor, personal and commercial legal expenses insurance. They also offer proactive risk management solutions including 24/7 legal advice as well as online human resource and health & safety services.

How we help

We provide a white-labelled legal services website which Composite includes as an addition to some of its legal expenses products. The website can be branded in the style of the insurance partner and includes a range of useful documents relating to motoring issues such as disputing a parking fine, buying or selling a used car or complaining about a sub-standard service, all of which give greater value to the insurance customer.

Since its formation in 1975, DAS has become firmly established within the legal expenses insurance market and has become one of the UK's leading non-life insurers. It provides legal protection for families, motorists, landlords and businesses.

How we help

Epoq provides two white-labelled legal information and document preparation websites for DAS; DAS Householdlaw and DAS Businesslaw. These websites enable DAS policyholders to learn about their legal rights and obligations, as well as to easily prepare a range of important legal documents. Epoq's legal services have enabled DAS to become more than just a legal expenses insurance provider and have been instrumental in helping DAS to build strong relationships with its customers.

Direct Line is one of the largest insurers in the UK. Their Direct Line for Business division offers a number of different insurance policies to small businesses and landlords. They approached Epoq to provide a web-based legal documents service that would add value to their policies and could be offered to policyholders at no extra cost.

How we help

Epoq provides Direct Line for Business with a white-labelled legal document service that features an online law guide and document preparation service. This is backed up with the facility for customers to send their documents for legal review by MyLawyer Solicitors LLP, for extra peace of mind.

The legal service provides invaluable assistance to policyholders and has enhanced the strength of Direct Line's proposition with respect to the small business and landlords insurance markets. Policyholders have access to a service that, at no extra cost, provides them advice on how to deal with legal issues, and also gives them the tools to protect themselves or take action as necessary.

Golden Charter is the UK's biggest funeral plan specialist, with over 400 staff and many years of experience in helping people with funeral arrangements and related legal matters. It works in partnership with the people who understand customer needs best - independent funeral directors and has an extensive network of operators to give customers the freedom to choose the best service provider for their requirements. Golden Charter also offers customers a range of legal services, including Wills.

How we help

Epoq developed a bespoke system for Golden Charter to enable it to improve the speed, efficiency and quality of its Will-writing service. Using a combination of Epoq's Rapidocs� legal document technology, workflow systems and API, Epoq created a system that allows Golden Charter's Will-writing team to draft and process customer Wills more quickly and effectively than ever before. This has resulted in both improved operational productivity and greater customer satisfaction.

LawOnline was a start-up organisation looking to develop an online legal service website for consumers, businesses, and solicitors in the Republic of Ireland.

How we help

Using Epoq's Rapidocs technology platform, LawOnline was able to develop bespoke legal document content for the Irish Republic. This is hosted on a site operated by Epoq that interfaces seamlessly with a dedicated LawOnline.ie front-end site. Documents may be purchased by consumers or businesses, before being sent for review by LawOnline's partner law-firm. This workflow is facilitated by Epoq's back-end CRM system (ELCCS).

MORE TH>N was launched in June 2001 bringing freshness and a new approach to the consumer financial services market and offers insurance products covering home, motor, travel, landlord and life. MORE TH>N Home insurance has achieved the highest 5 star rating available from independent financial research organisation, Defaqto.

How we help

Epoq created and maintains the MORE TH>N Legal Services website which provides eligible policyholders with access to an online law guide and document preparation facilities. Policyholders can deal with an extensive range of legal matters, from a minor dispute with a retailer or noisy neighbour, to complex matters such as getting divorced. The service provides excellent value-for-money for policyholders as it empowers them to deal with matters that would cost hundreds of pounds if they went to a solicitor. For MORE TH>N, the service is a great differentiator that provides a powerful customer acquisition and retention tool.

MSL Legal Expenses provides a range of tailored legal expenses insurance products for motor, home, landlord and commercial. The company's products are predominantly sold through insurance brokers and saw the adoption of Epoq's services as a way to provide more value to end customers.

How we help

Epoq has designed a small number of schemes to complement some of MSL's LEI products. These are delivered using Epoq's shared legal services delivery platform, Law Assistance, but with MSL branding applied to reinforce the message that it is MSL providing the additional value.

A leading UK retail bank servicing both individuals and businesses, NatWest was looking for ways to enhance the service it offered its small business customers to give them greater value, as well as create a new revenue stream for the bank.

How we help

Epoq created the NatWest RiskRemedy web service, which enables small business customers to deal with a myriad of legal issues. Now in its second generation, the service has been extended to cover a broad range of debt, property and commercial matters, building on the employment and health & safety content that formed the core of the original product. At the heart of the service is Epoq's online law guide and document preparation facilities. These are supported by a team of lawyers to provide legal advice and review draft legal documents. The service also includes an insurance component to take care of the costs associated with employment tribunals.

The Pre-school Learning Alliance is the largest early years membership organisation and voluntary sector provider of quality affordable childcare and education in England. An educational charity, the Alliance represents the interests of over 14,000 member settings who deliver care and learning to over 800,000 families every year.

How we help

As part of its extensive range of member benefits, the PSLA uses Epoq to provide members with access to a 24/7 legal advice line service covering common legal issues that small organisations typically face, including employment, health and safety, trading, debt recovery and e-commerce. Unlike many other legal advice line services, all calls to our lines are handled by solicitors employed by our own SRA-regulated law firm, MyLawyer Solicitors LLP.

Nelsons LLP is one of the largest law firms in the East Midlands with offices in Nottingham, Derby and Leicester and is recognised by the Legal 500 as a 'Regional Heavyweight' law firm. In 2008, Nelsons were keen to take advantage of the changes in the legal sector regulation for the benefit of their clients.

How we help

Nelsons chose Epoq to provide them with a web capability that would combine the ease of online access with their legal expertise. The site is fully branded to match the Nelsons corporate style and includes an online document drafting service, in addition to a range of extra facilities to help clients use the service, such as FAQs, help files, product selectors, animated tours and 'step through' tutorial movies. As a result, Nelsons can offer their existing clients a more flexible range of services and a more convenient way of engaging the firm.

Mentor is the division of RBS that provides professional support to help businesses comply with employment and health & safety legislation. Its traditional delivery model was to use a network of professionals to provide individual advice and document preparation services. However, Mentor recognised that many small businesses want an easier, more convenient way to access these services.

How we help

Epoq was selected by RBS to provide a dedicated web-based business legal and compliance service. Branded RBS RiskRemedy, the site helps small businesses stay complaint without the hassle and costs associated with using a specialist law firm. The introduction of RiskRemedy means that Mentor can now offer services to the large number of previously underserved small businesses.

Slater and Gordon Lawyers is one of the UK's largest and most well-known law firms with offices in a number of locations throughout England, Scotland and Wales. Slater and Gordon's mission is to provide people with easier access to world-class consumer legal services. The firm provides specialist legal and complementary services in a broad range of areas.

How we help

Slater and Gordon has over 90 years' experience and award winning teams and Epoq has been a long standing partner of Slater and Gordon providing the firm with a dedicated online legal service which gives their customers easy access to affordable legal solutions via a range of legal documents relating to several areas of law including property, family and Wills, which they can purchase and draft online by completing a simple questionnaire at a time and place that suits them.

Backed by Zico Group, a major group of professional services firms operating in the ASEAN region, ShakeUp Online is a new start-up that offers affordable legal document preparation services to small-medium enterprises ('SMEs') in that region through its integrated online platform, ShakeUp!. ShakeUp! caters for the needs of SMEs by providing them access to high-quality legal document templates that are easy to understand and simple to use. Legal specialists are on hand to review these documents online, as well as a call away through a legal helpline, to assist.

How we help

ShakeUp Online approached Epoq to provide the document automation and workflow platform that would underpin their online legal document preparation service. With Epoq's support, ShakeUp Online was able to develop and host a dedicated website that integrated seamlessly with Epoq's legal document technology using the API tools available as a core part of the platform. Epoq also supported and trained their counterparts in ShakeUp Online to enable them to create a significant number of legal document templates using Epoq's Rapidocs software. Currently these templates are legally enforceable under Malaysian law in Peninsular Malaysia, with plans to extend these to other legal jurisdictions and non-English language formats in due course.

The Society for Editors and Proofreaders (SfEP) is a professional organisation based in the UK for editors and proofreaders - the people who strive to make text accurate and readable. Formed in November 1988, the SfEP now has about 2,400 members (mostly in the UK) providing editorial services to publishers and a wide range of companies, government agencies and other bodies.

How we help

Through Epoq, SfEP members get access to a 24/7 legal advice line service covering common legal issues that small organisations typically face, including employment, health and safety, trading, debt recovery and e-commerce. Unlike many other legal advice line services, all calls to our lines are handled by solicitors employed by our own SRA-regulated law firm, MyLawyer Solicitors LLP.

Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. It combines industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

How we help

Thomson Reuters' UK legal publishing division is responsible for publishing the Joint Contracts Tribunal (JCT) documents, which are standard design and building forms widely used by the construction industry. They have been using Epoq's technology to supply these contracts to customers in electronic format for over 12 years and recently launched a brand new "JCT On Demand" service using Epoq's latest Rapidocs Web platform to deliver a pay-as-you-go service to users. This required the development of a highly customised web-based product in order to accommodate many of the specific requirements of these contracts, including the need to support a wide range of JCT styles and formatting, along with other special functionality, such as a document version comparison tool.

Unum is a market leader in disability, group life, long term care and voluntary benefits. Through an arrangement with Ceridian, Unum introduced Unum LifeWorks, an enhancement to their Group Income Protection scheme to provide a range of employee benefits for both employees and their immediate family.

How we help

Epoq provides Unum with a white-labelled online legal document service for use by Unum's eligible employer customers to help them deal with a wide range of matters, including the preparation of their employment, health & safety and commercial legal documents.

Which? exists to make people as powerful as the organisations that affect their lives. Its legal service includes legal advice lines covering a range of consumer issues such as employment, motoring, goods and services and family matters. It also includes a dedicated Will-writing service, Which? Wills.

How we help

Which? Wills wanted to improve the ease and convenience of its Wills service, so approached Epoq to create a dedicated website which would allow Which? customers to create Wills without having to visit a high street solicitor. The service Epoq provides offers a low cost, fixed fee service as part of their easy-to-use website, which guides users through all of the potential complications and pitfalls of making a will in simple and clear language.