Legal advice helpline
Through our partnership with MyLawyer Solicitors LLP, an SRA regulated law firm, we are able to provide a legal advice helpline. Unlike many legal call centres, we don't just offer advice, we guide customers through the steps required to resolve their legal problem, including the drafting of documents if required.
What we offer
Staffed by qualified lawyers and experienced customer service advisers, our legal advice helpline provides a convenient way for individuals and small businesses to get expert advice and assistance on a range of legal and compliance matters. We can provide:
- Legal advice accessible by phone 24/7, 365
- Access to specialists in both personal and business law
- A legal document drafting and review service
- Seamless integration with an external product or service
We use call recording and regular quality assessment to ensure our standards are not just maintained, but continually improved. Our mission to make law easy is at the heart of everything we do and, to that end we continually look to de-jargonise the advice we give whether by phone or email, as well as ensuring our advice is delivered in a warm, friendly way. In addition, we provide a comprehensive suite of management information and have stringent back-up and contingency processes.
Our legal helpline can be fully white-labelled to help increase the value of your own products and services. For example, integrating our legal advice services with an insurance product will give policyholders real, demonstrable value and engender their loyalty to the insurer. Furthermore, combining our helpline with our document services can help to reduce insurance claims ratios, as we can often recommend a document which will enable customers to deal with their issue themselves rather than make a claim. In this way, customers receive a seamless service between legal advice and legal documents. In fact, our research suggests that the number of documents created is around 20% higher when MyLawyer Solicitors provides the legal helpline, compared to third party providers.
What our customers say
The feedback from our customer is outstanding. In a recent survey, 100% of customers rated the quality of advice and support from our helpline as either excellent or very good, supported by comments such as:
Amazing, personal service. It was hassle free and very efficient
Every question I asked was explained in a clear, easy to understand way
Everyone was very helpful. Thank you
Quick and reliable. Was useful being able to talk to a real person who answered all our queries.
Areas of law we cover
- Consumer complaints
- Family and relationship matters
- Money and finance
- Motoring issues
- Private landlord matters
- Wills and powers of attorney
- Workplace issue
- Business start-up
- Debts & debt recovery
- Health & safety
- Intellectual property
- Purchase & sales agreements