For banks, insurers and brands
In an increasingly competitive market it is hard to find ways to differentiate your product or service in a way that genuinely adds value for your customers. Legal services provide a rare opportunity to do so and Epoq can help you integrate them to add real value to your customer proposition. Our major brand clients use legal services to achieve a number of objectives, such as:
- Enhancing their brand by providing additional useful services for their customers
- Generating additional income by offering new products to their existing customers, or accessing a new market to capture more customers
- Improving customer loyalty by providing services that their customers find genuinely helpful
What we do
Epoq provides legal services for businesses and consumers to help them deal with a wide range of issues, from simple consumer complaints and landlord and tenant issues, through to complex business matters, such as establishing a new business partnership. Each of our business clients has a unique objective and opportunity, so we create bespoke solutions that suit their needs. We have a range of service elements that we typically provide, including:
- Nearly 300 online legal documents and forms
- Access to a team of lawyers for legal advice or document review
- A comprehensive law guide on a range of legal matters
How that helps you
A fully-outsourced solution, Epoq's service will enable you to provide online and offline legal services to your customers without incurring the costs of developing your own solution. Already a trusted supplier to many of the biggest institutions in the UK's insurance, banking and financial services sectors, Epoq will allow you to:
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Increase existing customer spend More info...
One of our clients has established a £30 million business selling additional services provided by Epoq to their existing customers.
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Improve customer acquisition and retention More info...
One of our insurance partners saw a 25% increase in sales after the introduction of our services, with 75% of their customers citing our contribution as influencing their decision to renew their policy.
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Enhance the value of your product proposition More info...
We have enabled one insurance-company client to reposition their product as a service by including our legal services with their insurance product. Through this enhanced offering, their policyholders are now receiving a more complete service which ensures their compliance with appropriate legislation for the extra protection of their business and, as a result, view the insurance product in a more positive light.
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Create new revenue streams More info...
We have provided one of our clients with a product which has allowed them to serve a previously unprofitable sector of their market by offering a slightly different but more efficient proposition. As a result, they now have an additional revenue stream from a product that is closely aligned with their core business.
To find out more about how Epoq can add real value to your customer proposition, call us on 020 8731 2424 or complete our online enquiry form.
