Data, cookies & privacy policy

This website is provided by Epoq Legal Ltd registered in England and Wales under company number 3707955 with registered office Middlesex House, 29 - 45 High Street, Edgware, Middlesex HA8 7UU ("ELL", "we" or "us").

General

We are committed to ensuring that your privacy is protected. This policy explains how we use any personal information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.

How your information will be collected and used

When you request further information about our services using our online enquiry form we will ask for various details about you. We may check some of the information that you provide to us against third party databases to confirm that it is accurate. Any calls that you make to our customer team may be recorded for the purposes of our business management, training and security.

We will hold and process your personal information on our systems for the purposes of operating our services, administration, monitoring, statistical analysis, performance measurement, business development and marketing.

Our use of your information is subject to the Data Protection Act 1998.

We may from time to time aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide or to process certain parts of our relationship with you. We or our agents and sub-contractors may occasionally contact you by post, email or telephone to ask you for your feedback and comments on our services.

We will only contact you in connection with our services or to tell you about related services that we think may interest you. If you do not wish to receive these communications, please send an email message to info@epoq.co.uk. However, please note that it may impair our ability to provide you with service updates and other important information.

Because of the nature of the internet and our operations generally, we may process data in relation to our services in facilities which may from time to time be located outside of the European Economic Area. Any such facilities will at all times be protected by the same data protection standards as are required within the European Economic Area.

We may transfer your information to other countries. If we do this we will ensure that anyone to whom we pass it provides an adequate level of protection.

Cookies

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'.

These cookies cannot be used to identify you personally and are used to improve services for you through:

  • Letting you navigate between pages efficiently
  • Enabling a service to recognise your computer so you don't have to give the same information during one task
  • Recognising that you have already given a username and password so you don't need to enter it for every web page requested
  • Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast

You can learn more about cookies from AllAboutCookies.org or www.youronlinechoices.eu

For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies

Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

The list below shows the cookies that we use. If you have any queries about these, or would like more information, please contact info@epoq.co.uk.

Google analytics

Google Analytics sets cookies to help us accurately monitor the number of visitors to our website and the volumes of usage.

Cookie: Data: Purpose: Expires:
__utma Random string Google analytics 2 years
__utmb Random string Google analytics 30 minutes
__utmc Random string Google analytics Deleted when browser is closed
__utmz Random string
and source information
Google analytics 6 months

For further details on the cookies set by Google Analytics, please refer to the Google Code website.

To provide website visitors with more choice on how their data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on . The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics.

If you want to opt out, download and install the add-on for your current web browser. The Google Analytics Opt-out Browser Add-on is available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.

By using this website, you agree that we can place these types of cookies on your device.

How we protect your information

The security of your personal information is very important to us. All personal information that you supply to us will be held by us for the purpose of providing and administering our products and services. This may involve the collection and processing of sensitive data (as defined in the Data Protection Act 1998) and if you use this site you will be giving your consent to such information being processed by us.

It may be necessary to pass your personal and sensitive data to other companies for processing on our behalf. Some of these companies may be based outside Europe in countries which may not have the laws to protect your personal data, but in all cases we will ensure that such companies meet the standards of data protection existing within the European Economic Area and specifically that the data is kept securely and only used for the purposes for which it was provided.

The internet is not a secure medium. However, we take security issues very seriously and abide by strict internal standards.

Our internal procedures cover the storage, access and disclosure of your information.

Updating your details

If any of the information that you have provided to us changes, please contact us by sending an email to info@epoq.co.uk.

Inaccurate data

If you believe that we are holding inaccurate information about you, please contact info@epoq.co.uk and we will be happy to correct any errors.

Your consent

By submitting your information, you consent to the use of your personal information as set out in this privacy policy.

If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it. Continued use of the website will signify that you agree to any such changes.

How to contact us

We welcome your views about our privacy policy. If you would like to contact us with any queries or comments please send an email to info@epoq.co.uk.