Epoq for Banks

Banks today operate in a highly competitive market and finding ways to differentiate and build customer loyalty can be a challenge. And, as consumers increasingly look for greater product personalisation and ease of access, banks need to find innovative ways to engage with their customers if they are to stay competitive.

A solution: value-add legal services

Your customers - whether they are individuals or businesses - will face a number of legal needs during their lifetime, often coinciding with moments when they require financial products and services. Through Epoq, you can offer your customers access to an online legal service that will help them deal easily with a range of legal needs, from the everyday like claiming compensation for a flight delay, to the more complex like making a will or, for small businesses, an employment contract.

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How does this help you?

Giving your customers access to our legal services will provide you with the opportunity to develop deeper and longer-term relationships with them and, in particular, it will:

  • Create proposition differentiation
  • Enable product personalisation
  • Facilitate customer engagement
  • Build trust and customer loyalty
  • Increase retention rates & lifetime value

What we offer?

Designed to provide consumers and SMEs with an easy and accessible way to deal with numerous legal issues, our offering includes both online and telephone access to legal documents, advice and information, all of which can be seamlessly integrated with a client's website. We can provide:

  • Online document services, which include over 300 legal documents, contracts and forms
  • A web design service for the branding and seamless integration of document services
  • Access to a dedicated legal advice centre staffed by qualified solicitors
  • Value-add legal document review service
  • Jargon-free online law guides and monthly legal bulletins

Areas of law we cover

The law impacts on many areas of an individual's or business's life, so we've made our legal services as comprehensive as possible. We're adding to our library of templates all the time and currently cover the following areas of law:

Personal law matters covered

  • Family including wills, powers of attorney and trusts
  • Home including neighbour disputes and contracts with builders
  • Shopping including complaint letters and requests for refunds
  • Travel including flight delay letters and demands for compensation
  • Motoring including disputing a parking ticket and garage disputes
  • Buying to let including tenancy agreements and repossession procedures

Business law matters covered

  • Starting-up including partnership and consultancy agreements
  • Taking on employees including employment contracts and employee handbooks
  • Protecting ideas including non-disclosure agreements
  • Trading including commercial agreements and privacy policies
  • Health and safety compliance including risk assessments and fire policies
  • Debtor management including debt recovery letters